If a recipient can’t view a Givingli gift email or open a gift link, it’s usually due to email or network security settings blocking external content. This is common with corporate, school, or government email systems.
The good news: Gifts are not lost, and this can typically be fixed quickly by allowlisting Givingli.
Recipients may report:
Gift emails appearing as plain text or broken
Missing images or buttons
Gift links that don’t open
“This site can’t be reached” or similar errors
Some recipients receiving the gift while others don’t
These issues can vary by person, device, or inbox depending on security rules.
Why This Happens
Many organizations use email and web security tools that:
Block external images by default
Strip HTML email formatting
Rewrite or disable links
Block access to unfamiliar domains
Givingli emails are legitimate but may be restricted until explicitly allowed.
What IT Needs to Allow
Ask your IT or security team to allowlist Givingli using the information below.
Approved Senders & Domains
@givingli.comgivingli.comapp.givingli.comweb.givingli.com
Email & Image Infrastructure
sendgrid.net*.sendgrid.netcdn.mcauto-images-production.sendgrid.netcloudfront.net
Permissions to Enable
HTML email content
External images
Embedded links and buttons from the domains above
Once this is completed, Givingli gift emails and links should display normally without needing to resend anything.
Temporary Workarounds
If IT isn’t immediately available, recipients can:
Open the gift email or link on a personal device or network
Forward the email to a personal inbox (e.g., Gmail)
Check spam or quarantine folders
Need Help?
If you or your IT team have questions, contact your account manager directly and we’ll be happy to assist.