Trouble Opening a Givingli Gift Email or Link?

If a recipient can’t view a Givingli gift email or open a gift link, it’s usually caused by email or network security settings blocking external content.

This is most common with:

Corporate email systems
School or university networks
Government organizations

The good news: your gift is not lost 💙
In most cases, the issue can be resolved quickly by allowlisting Givingli domains.

⚠️ Common Issues Recipients May See

Recipients may experience:

Gift emails appearing as plain text or broken formatting
Missing images or buttons
Gift links that won’t open
“This site can’t be reached” or similar browser errors
Some recipients receiving the gift while others cannot

These issues can vary depending on the person, device, inbox provider, or organization’s security settings.

🔒 Why This Happens

Many organizations use email and web security tools that may:

Block external images
Strip HTML email formatting
Rewrite or disable links
Restrict access to unfamiliar domains

Givingli emails and links are legitimate, but some systems may require them to be explicitly approved before content displays properly.

🛠️ What IT or Security Teams Need to Allow

Ask your IT or security team to allowlist Givingli using the information below.

Approved Senders & Domains

@givingli.com
givingli.com
app.givingli.com
web.givingli.com

Email & Image Infrastructure

sendgrid.net
*.sendgrid.net
cdn.mcauto-images-production.sendgrid.net
cloudfront.net

Permissions to Enable

Please allow:

HTML email content
External images
Embedded links and buttons from the domains above

Once allowlisted, Givingli emails and gift links should display normally — no resend required.

💡 Temporary Workarounds

If IT support isn’t immediately available, recipients can try:

Opening the gift on a personal device or network
Forwarding the email to a personal inbox (such as Gmail)
Checking spam, junk, or quarantine folders

💙 Need Help?

If you or your IT team have questions, were happy to help.